At Parallel Season, we want to make sure you have all the information you need before making a purchase. Here are some common questions we get asked:

SHIPPING & DELIVERY
What are your shipping options? We offer standard shipping. Standard shipping takes 5-7 business days, please allow appriximately two weeks for the order to be processed. Please note that these are estimates and may vary depending on your location.Do you offer international shipping? Yes, we offer international shipping. Please note that shipping times may vary depending on your location.

EASY RETURNS
What is your return policy? We accept returns within 30 days of delivery. The item must be unused and in the same condition that you received it. Please contact us to initiate a return. Can I exchange an item? Yes, we offer exchanges. Please contact us to initiate an exchange.

TRACKING YOUR ORDER
How can I track my order? You will receive a tracking number once your order has shipped. You can track your order on our website or on the carrier's website.

MONEY BACK GUARANTEE
What is your refund policy? We offer a 100% money-back guarantee. If you are not satisfied with your purchase, please contact us to initiate a refund.

100% SECURE ORDERING
Is your website secure? Yes, we use the latest security measures to ensure your information is safe. Our website is encrypted with SSL technology.

PRIVACY POLICY
What is your privacy policy? We value your privacy and will never share your information with third parties. You can view our full privacy policy on our website.